Terms and Conditions

These Terms and Conditions apply to the sale of the Reign x Shine Boxes

 

Payment

We accept all major credit and debits cards and Paypal for our boxes. All payments will be taken from the selected method prior to products being shipped. 

Delivery and dispatch times

Once payment is received, please allow 2 business days for your box(es) to be dispatched. Standard shipping costs £5.99 and takes 3-5 business days. Express shipping costs £6.99 and takes 1-2 working days for processing and delivery. We currently only deliver to the UK.

Refunds and exchanges

Due to the nature of our boxes, we are unable to offer refunds or exchanges as standard. We only refund or replace items if they have arrived defective or damaged. In the event that your package is defective or damaged, please send an email to info@reignxshine.com within 14 business days of delivery. In your email, please quote the order number and full details of the damaged goods, including any relevant photos. Please note that we cannot replace any items that have had the original seals broken, nor can we replace any perishable goods. We will review your refund request and any relevant images within 2 business days of receipt. If approved, we will arrange for the collection of the damaged goods and dispatch the replacement box within two working days of receiving. Please note, due to the limited quantities of our boxes available, we may not be able to replace with the exact same box contents. If this is the case, you will be offered a full refund.  

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©2018 by Reign x Shine Ltd